Online Shopping, Product Exchange, Delivery, Installation and Warranty

Online Shopping Process
Customers enjoy shopping at Whirlpool HK Official Website with few steps:
  • Login at Whirlpool HK Official Website.
  • Browse or search your favourite product(s).
  • Select quantity and click “Add to Cart” to add the product(s) to your shopping basket.
  • Click “My Cart” on the top right corner when you finish shopping.
  • Amend your shopping cart details if necessary.
  • Choose your desired arrival date and removal service (if applicable). Enter your contact info and delivery details, then select payment method.
  • Confirm the order and the transaction is completed.
  • Upon completing the transaction, you will receive an email confirming the order with all the transaction details.

If you are a registered member of “Whirlpool Club”, you can also click “My Account > My Orders” to view your order details.
14-day Product Exchange Guarantee
Products purchased at Whirlpool Hong Kong Official Website will be entitled to a “14-day Product Exchange Guarantee”. If you believe your product is defective, scratched or malfunctioned and you are eligible to exchange your product, you can exchange your product within 14 calendar days of the date you receive the product (based on the date of signing the acknowledgement of receipt). All products can only be exchanged, but not returned or refunded.

Exchange Criteria
  • Product(s) can only be exchanged within 14 calendar days of the date you receive the product.
  • Product(s) must be exchanged only with the same model.
  • Product(s) must come with its original packing.
  • All parts, accessories, user manual, warranty card (blank) are intact and returned together with the product(s).
  • The following items are non-exchangeable:
    • Product(s) not sold on Whirlpool Hong Kong Official Website
      (www.whirlpool.com.hk)
      並非由惠而浦香港官網 (www.whirlpool.com.hk) 購買之產品
    • Product(s) not meeting the requirements for exchange criteria
    • WPro product(s)
    • Accessories
    • Display product(s)
    • Selected discount product(s)
    • Premium(s)
    • Defective product(s) due to improper use or installation

Exchange Procedure
If Whirlpool Hong Kong determines, in its sole discretion, that the product is eligible for an exchange, customers have to submit an exchange request within 14 calendar days from the day the product(s) are received and make sure that the product(s) meets the requirements for exchange criteria. Should the customers submit the exchange request exceeding 14 calendar days of goods received, we will not be able to process and reserve the right to reject such exchange request.
  • Contact our customer service via hotline 2406 9138 or email cs@whirlpool.com.hk for any exchange request. Please inform us of your exchange product(s) and reason.
  • We will arrange a technician to have an onsite inspection in order to check whether the product(s) is defective, damaged or malfunction (valid only for large domestic appliances that are suitable for on-site inspection. Except for small domestic appliances, customers need to carry in to our customer service center for inspection).
  • Upon inspection and confirmation to accept your exchange request, we will arrange our delivery team to exchange the product(s).

In case of any disputes, Whirlpool (HK) Limited reserves the right of final decision and amend the above terms and conditions without prior notice.

Delivery Service Arrangement
Service Area
Our delivery service covers majority of Hong Kong Island, Kowloon and New Territories of Hong Kong Special Administrative Region (Tung Chung, Ma Wan & Discovery Bay* included - surcharge applies). Our service does not cover Hong Kong's outlying islands (such as Cheung Chau and Lantau Island etc), other remote areas and Macau.
*For customers requesting delivery to Discovery Bay, our customer service representatives will contact you directly for arrangements. Additional fee will apply.

Delivery Time
  • Our customer service representatives will contact you for delivery arrangement after order is accepted and payment is confirmed.
  • Typically, your order(s) will be delivered within 3-5 working days.
  • All purchased product(s) should be delivered within 4 weeks. If not, we will charge you each product HK$100 storage fee per month.
  • Delivery service on Sunday and Public Holiday will be suspended. Delivery time may be affected by seasonal holidays (i.e. Christmas, Chinese New Year, and Easter).
  • Delivery will be delayed if a typhoon signal No.8 is raised or a black rainstorm warning is in effect.
  • If your purchase order could not be completed within 6 months after the date of purchase, and if there is no further arrangement could be reached. Whirlpool HK reserves the right to handle the purchased product(s) with its own absolute discretion without further notice.

Change of Delivery
For any delivery changes, please call our customer service hotline 2406 9138 to contact the customer service representative. Our service hours are from 8:30am to 5:30pm from Monday to Saturday (expect public holidays).

Delivery Charge
  • Free In-Home delivery for all appliances.
  • Delivery of product accessories like mounting kit at HK$80, W-Pro products at $40. Delivery fee will be waived when order is placed together with an appliance.

Hardship Fee
Standard size appliances
  • For buildings without the accommodation of lift or elevators, a hardship fee will be charged at HK$30 per floor per product.
  • For upward delivery at stairs before entering lift lobby / outside premise / village house / car park, first 6 steps will be waived, and HK$30 will be charged thereafter for every 10 stairs (less than 10 stairs will be counted as 10 stairs)
  • Delivery by means of moving trolley to house/car park - waived for first 50 metres, HK$55 will be charged thereafter for every 50 metres distance.

Ultra large Appliances#
  • A hardship fee will be charged at HK$115 per floor per product.
  • For upward delivery at stairs before entering lift lobby / outside premise / village house / car park, first 6 steps will be waived, and HK$115 will be charged thereafter for every 10 stairs (less than 10 stairs will be counted as 10 stairs)
  • Delivery by means of moving trolley to house/car park - waived for first 50 metres, HK$55 will be charged thereafter for every 50 metres distance.
# Refers to washing machines, dryers, washer dryers with width > 27" and refrigerators with width > 35"
Warranty Information and Standard Installation Cost
Fabric Care Fabric Care Model No. Warranty Period Standard Installation Cost
Fabric CareFabric Care Washer Front Load 2 Years Free
Slim Front Load 2 Years Free
Top Load 2 Years Free
Tub 2 Years $105
Heavy-duty 1 Year Free
Washer Dryer Front Load Built-in 2 Years Free
Free Stand 2 Years Free
Dryer Air-Vent 1 Year $220
Condenser DSCX10122 2 Years $220
1 Year $220
Heavy-duty 1 Year Free
Air Care Air Care Model No. Warranty Period Standard Installation Cost
Air CareAir Care Dehumidifier & Air Purifier Dehumidpurifier 1 Year N/A
Dehumidifier 1 Year N/A
Air Purifier 2 Years N/A
Air Conditioner Split Type 9000BTU 2 Years $1,350
12000BTU 2 Years $1,500
18000BTU 2 Years $1,600
24000BTU 2 Years $1,950
Air Conditioner Window Type 7000 & 9000BTU 3 Years $340
12000BTU 3 Years $360
18000 & 24000BTU 3 Years $420
Fan & Heater Fan 1 Year N/A
Fan & Heater Combined 1 Year N/A
Heater 1 Year N/A
Oil Radiator 2 Years N/A
Bathroom Ventilator 8 inch 2 Years $350
14 inch 2 Years Window $480 / Wall-mounted $450 / Ceiling $500
Cleaning Cleaning Model No. Warranty Period Standard Installation Cost
CleaningCleaning Dishwasher Built-in 2 Years Free
Free Stand 2 Years Free
Vacuum Cleaner Cord 2 Years N/A
Cordless 2 Years N/A
Cooking Cooking Model No. Warranty Period Standard Installation Cost
CookingCooking Cooker Hood Under Cabinet 1 Year $270
AKR260/WH, AKR290/WH 1 Year $190
Hidden UT750/IX 2 Years $690
Wall-mounted Decorative AKR5200/IX 2 Years $830
T-box chimney AKR5001/IX, AKR5101/IX, AKR9010/IX, WHSS90FLTCK 2 Years $830
2 Years Extraction $690 / Recirculation $650
Telescopic INAC700W, INAC900W 2 Years $570
AKR273/IX, AKR473/IX, AKTT600/IX, AKTT900/IX 2 Years $650
Cook Top Gas Hob 2 Years Free
Induction Hob 2-Zone 2 Years $360
3-Zone or above 2 Years $490
Steam Oven Built-in 2 Years $380
Free Stand 1 Year N/A
Oven 60cm Width 2 Years $380
90cm Width 2 Years $480
Microwave Oven Built-in 2 Years $320
Free Stand 1 Year N/A
JT469/SL, JT469/WH 3 Years N/A
Cooling Cooling Model No. Warranty Period Standard Installation Cost
CoolingCooling Refrigerator Single Door Built-in 2 Years $600
Free Stand 5 Years $150
2-Door Built-in 2 Years $600
Free Stand 5 Years $150
3-Door 5 Years $150
Side-by-Side 5 Years Free
Multi-Door 5 Years Free
Wine Cooler Built-in 2 Years $600
Free Stand 2 Years $600
Display Unit Model No. Warranty Period Standard Installation Cost
Display Unit 1 Year Refer product categories

For non-standard installation costs, click here

Built-in Appliances • One Stop Solution Service


Service Details
  • The service is to be supplied with the same time professional delivery, dismantle, installation and disposal on the same date, and is valid only for customers purchasing selected products and models in selected stores.


Service Area
  • Delivery service covers the majority of Hong Kong Island, Kowloon and New Territories, and does not cover Tung Chung, Ma Wan, Discovery Bay, Hong Kong's outlying islands, Lok Ma Chau, other remote areas and Macau.


Service Time
  • Our customer service representatives will contact you for the arrangement after order confirmation.


Hardship Fee and Others
  • For buildings without the accommodation of lift or elevators, or for upward delivery at stairs before entering lift lobby / outside premise / village house / car park, HK$50 will be charged thereafter for every 10 stairs (less than 10 stairs will be counted as 10 stairs).
  • For delivery by means of moving trolley to house / car park, HK$55 will be charged thereafter for every 50 metres distance (less than 1 meter will be counted as 1 meter).
  • Other additional charges please refer to here