Delivery, Installation and Warranty

Delivery Service

Service Area
Delivery service covers majority of Hong Kong Island, Kowloon and New Territories of Hong Kong Special Administrative Region (Tung Chung, Ma Wan & Discovery Bay * included - surcharge applies). Our service does not cover Hong Kong's outlying islands (such as Cheung Chau and Lantau Island etc), other remote area and Macau. Please contact our customer service for more details.

Delivery Time
Our customer service representatives will contact you for delivery arrangement after order confirmation.

Delivery Charge
Free In-Home delivery for All appliances. Delivery of product accessories like mounting kit at HK$80, W-Pro products at $40. Delivery fee will be waived when order is placed together with an appliance.

*For customers requesting delivery to Discovery Bay, our customer service representatives will contact you directly for arrangements. Additional fee will apply.

Warranty Information and Standard Installation Cost
Fabric Care Fabric Care Model No. Warranty Period Standard Installation Cost
Fabric CareFabric Care Washer Front Load 2 Years Free
Slim Front Load 2 Years Free
Top Load 2 Years Free
Tub 2 Years $105
Heavy-duty 1 Year Free
Washer Dryer Front Load Built-in 2 Years Free
Free Stand 2 Years Free
Dryer Air-Vent 1 Year $220
Condenser DSCX10122 2 Years $220
1 Year $220
Heavy-duty 1 Year Free
Air Care Air Care Model No. Warranty Period Standard Installation Cost
Air CareAir Care Dehumidifier & Air Purifier Dehumidpurifier 1 Year N/A
Dehumidifier 1 Year N/A
Air Purifier 2 Years N/A
Air Conditioner Split Type 9000BTU 2 Years $1,350
12000BTU 2 Years $1,500
18000BTU 2 Years $1,600
24000BTU 2 Years $1,950
Air Conditioner Window Type 7000 & 9000BTU 3 Years $340
12000BTU 3 Years $360
18000 & 24000BTU 3 Years $420
Fan & Heater Fan 1 Year N/A
Fan & Heater Combined 1 Year N/A
Heater 1 Year N/A
Oil Radiator 2 Years N/A
Bathroom Ventilator 8 inch 2 Years $350
14 inch 2 Years Window $480 / Wall-mounted $450 / Ceiling $500
Cleaning Cleaning Model No. Warranty Period Standard Installation Cost
CleaningCleaning Dishwasher Built-in 2 Years Free
Free Stand 2 Years Free
Vacuum Cleaner Cord 1 Year N/A
Cordless 1 Year N/A
Cooking Cooking Model No. Warranty Period Standard Installation Cost
CookingCooking Cooker Hood Under Cabinet 1 Year $270
AKR260/WH, AKR290/WH 1 Year $190
Wall-mounted Decorative AKR5200/IX 2 Years $830
T-box chimney AKR5001/IX, AKR5101/IX, AKR9010/IX, WHSS90FLTCK 2 Years $830
2 Years Extraction $690 / Recirculation $650
Telescopic INAC700W, INAC900W 2 Years $570
AKR273/IX, AKR473/IX 2 Years $650
Cook Top Gas Hob 2 Years Free
Induction Hob 2-Zone 2 Years $360
3-Zone or above 2 Years $490
Steam Oven Built-in 2 Years $380
Free Stand 1 Year N/A
Oven 60cm Width 2 Years $380
90cm Width 2 Years $480
Microwave Oven Built-in 2 Years $320
Free Stand 1 Year N/A
JT469/SL, JT469/WH 3 Years N/A
Cooling Cooling Model No. Warranty Period Standard Installation Cost
CoolingCooling Refrigerator Single Door Built-in 2 Years $600
Free Stand 5 Years $150
2-Door Built-in 2 Years $600
Free Stand 5 Years $150
3-Door 5 Years $150
Side-by-Side 5 Years Free
Multi-Door 5 Years Free
Wine Cooler Built-in 2 Years $600
Free Stand 2 Years $600
Display Unit Model No. Warranty Period Standard Installation Cost
Display Unit 1 Year Refer product categories

For non-standard installation costs, click here

Hardship Fee


Standard size appliances
  • For buildings without the accomodation of lift or elevators, a hardship fee will be charged at HK$30 per floor per product.
  • For upward delivery at stairs before entering lift lobby / outside premise / village house / car park, first 6 steps will be waived, and HK$30 will be charged thereafter for every 10 stairs (less than 10 stairs will be counted as 10 stairs)
  • Delivery by means of moving trolley to house/car park - waived for first 50 metres, HK$55 will be charged thereafter for every 50 metres distance.


Ultra large Appliances#
  • A hardship fee will be charged at HK$115 per floor per product.
  • For upward delivery at stairs before entering lift lobby / outside premise / village house / car park, first 6 steps will be waived, and HK$115 will be charged thereafter for every 10 stairs (less than 10 stairs will be counted as 10 stairs)
  • Delivery by means of moving trolley to house/car park - waived for first 50 metres, HK$55 will be charged thereafter for every 50 metres distance.

# Refers to washing machines, dryers, washer dryers with width > 27" and refrigerators with width > 35"